Guardian has never been complacent about the quality of service delivered to our clients and the clients of our strategic business partners. With every transaction you get a written Guarantee of service or your money back without question.
The Guardian Guarantee:
Represents
Guardian guarantees to represent and work for you as your personal adviser for all your general insurance needs.
Ethics
Guardian guarantees to show professionalism and honesty in our actions and ethics.
Quality
Guardian guarantees to provide quality support and services to you and to all of your customers
Listen
Guardian guarantees to listen to and understand all of your needs.
Advice
Guardian guarantees to provide you with personal and professional advice.
Products
Guardian guarantees to offer you the highest quality insurance products.
Expertise
Guardian guarantees to use our expertise to help you choose the right insurance product for your needs.
Claims
Guardian guarantees to finalise the settlement of all insurance claims within 21 days of the acceptance of the claim and once all relevant documentation is received.
Refund
Guardian guarantees to meet all these requirements, or refund all fees and commissions to you in full.
