Our Claims Department is here to assist you in the smooth processing of a claim from first notification through to a satisfactory settlement.
For 24 Hour Emergency Repairs please call Hot Property Group* on 1300 362 515
*Hot Property Group is a full service builder, able to carry out building insurance repairs to residential and commercial properties. They are a separate entity to Guardian Insurance Group. The Hot Property Group contact number is offered as a service to our clients only, and Guardian Insurance Group does not derive any commission and/or fees for such referrals.
What you should do
When a material loss claim occurs to property caused by events such as:
- Malicious Damage
- Impact by vehicle and other objects
- Breakage – accidental damage
You Need to:
Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES & Police. If an accident occurs during business hours, take all steps to evacuate all people at the affected location. Providing there are no dangers, ensure the safe removal of undamaged goods and company records. Have a Security Company secure the location, and if necessary, employ an overnight security guard. Report the incident to Guardian Insurance Brokers whenever practicable, but within 24 hours.
Click here to download our General Claims Procedures.
Lodge a Claim
Claims can vary from minor to major losses, and insurance companies have various methods of reporting. For example, when making a vehicle claim, you may need to specify where to tow the vehicle, or where to obtain a quote and have the vehicle assessed.
Please have certain information on hand to assist in this process. If you are registered for GST please provide your ABN and your ITC percentage. If you are reporting a motor vehicle accident please have the following details: age, license number of the driver or person in charge of the vehicle.
It’s important that you never admit liability, even if you think you are at fault.
Emergency Contact Numbers
For 24 Hour Emergency Repairs please call Hot Property Group on 1300 362 515
Bottom of Form
Please download our General Claims Form here or complete your details below and we will get back to you as soon as possible.
Please download our Motor Claim Form here or complete your details below and we will get back to you as soon as possible.